Frequently Asked Questions
Who is eligible to use this website?
Access to our services and the acquisition of digital content is strictly restricted to individuals aged 18 and over. By using this website, you confirm that you have reached the age of majority in your jurisdiction.
What payment methods do you accept?
We facilitate transactions through a variety of established methods to ensure a professional checkout experience. We accept:
Credit and Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay and Google Pay.
All payments are processed securely, and we maintain internal records of transactions in accordance with Croatian commercial regulations.
What is the nature of my purchase?
All items offered on our website are downloadable standalone digital games. Each transaction is a one-time purchase granting you a personal, non-exclusive, and non-transferable licence to download and play the game on your personal device.
Please note that you do not obtain ownership, title, or intellectual property rights to the content. All source code, visual assets, music, and artistic elements remain the exclusive property of MOBIGON d.o.o. Any extraction, reproduction, or commercial use of these materials is strictly prohibited.
What is your refund and withdrawal policy?
As our products consist of digital content delivered electronically, there is no physical shipping or logistics involved.
In compliance with the European Consumer Rights Directive (2011/83/EU), by initiating the download or accessing the digital content, you expressly acknowledge and agree that you waive your statutory 14-day right of withdrawal. Because the digital content is made available to you immediately upon the completion of the transaction, the service is considered fully performed, and requests for refunds based on the right of withdrawal cannot be accommodated.
How is my data handled?
MOBIGON d.o.o. acts as the data controller. We process your information solely to facilitate your purchase and to meet our statutory obligations under European and Croatian law. Financial and transactional data is retained for the duration required by fiscal auditing standards, which typically necessitates a 10-year retention period.
Who should I contact for support?
If you have enquiries regarding your account or the digital content, please contact us at support@prismlaps.com. Our team will endeavour to respond to your correspondence within 24 hours. Please include your transaction details in your message to assist us in providing a prompt response.